Marvis Documentation

Troubleshoot Clients

Troubleshoot problems experienced by a wireless client and recommend corrective action

Troubleshoot a client

Troubleshoot client JennyLaptop

What is wrong with client b8:27:a3:25:0f:e8

Investigate a problem with client VizioTV

Client name has special characters

Troubleshoot client "Printer 0123-a"

Unknown client name or MAC

Troubleshoot a client

Specify a time range

Troubleshoot client iPhone32 during this week

Investigate client iPhone32 from 8:00 AM - 10:00 AM, Jan 13

How is client b8-27-a3-25-0f-e8 today

Troubleshoot Access Points

Troubleshoot access point problems and recommend corrective action

Troubleshoot an access point

Troubleshoot ap Boardroom1

What is wrong with ap b8:27:a3:25:0f:e8

Investigate a problem with ap Lobby

Access point name has special characters

Troubleshoot ap "AP 0123-a"

Unknown access point name or MAC

Troubleshoot ap

Specify a time range

Troubleshoot ap Lobby during this week

Investigate ap Sales1 from 8:00 AM - 10:00 AM, Jan 13

How is ap b8-27-a3-25-0f-e8 today

Investigate Site Problems

Identify wireless problems at a site, determine root causes, and recommend mitigating actions

Troubleshoot a site

Troubleshoot site Headquarters

What is wrong with site Headquarters

How is site Headquarters

Site name has special characters

Troubleshoot site "Store 0024-a"

Unknown site name

Troubleshoot a site

Specify a time range

Troubleshoot site HQ during this week

Investigate site HQ from 8:00 AM - 10:00 AM, Jan 13

How is site HQ today

Inspect Client Events

Inspect wireless client events in order to troubleshoot problems and understand network behavior

Count or list events

Count events

List client events

List events for client JennyLaptop

How many client events for device 35:0e:5b:30:9d:b3

Specify a time range

List events for client James-iPhone this morning

List events for client JennyLaptop from 2:00 pm - 4:00 pm

Events in a site

List client events in site Headquarters

How many events seen in site "Store 003-a"

On a specific WLAN or AP

List events for WLAN Guest

Count client events on SSID "Corp-01 a"

Count events for device 30:9d:b3 on AP 5c:5b:23:dd:45:70

Given a protocol, channel, or band

List events for channel 6

How many client events on band 2.4G

Count events for client "Richard Laptop" on protocol ac

Narrow down by event type

Count events of type "DNS Failure"

List events of type Deauthentication for client 30:9d:b3

Wired network options

Count client events with DNS server "8.8.4.2"

How many events seen on gateway "192.168.5.3"

List events with DHCP server "192.168.2.1"

Group events by metric

Count events by type

Group client events by AP for client JennyLaptop

How many client events are there per channel

Rank metrics by event count

Rank clients by event count

Rank event types by event count

Rank APs by event count for client 30:9d:b3

Channels ranked by number of events

Multiple filters

List events of type "DNS OK" on AP "AP003" and channel 1

Count events per type for client 30:9d:b3 from 2:00 PM - 3:00 PM

Rank channels by event count for site "Store 003a"

Grouping/Ranking metrics

AP or access point

band

channel

client

DHCP

DNS

event type

gateway

protocol

site

SSID or WLAN

Bands

2.4G, 5G

Protocols

a, b, g, n, ac

Channels

1-14, 34-196

Event types

Airwatch Device Not Enrolled

Assigned Static IP blocked

Association

Association Failure

Authentication Denied

Authorization

Authorization Failure

Bad IP Assigned

Captive Portal Access Failure

Captive Portal Authorization

Captive Portal Flow Redirection

Captive Portal Redirection

Deauthenticated

Deauthentication

Default Gateway ARP Failure

Default Gateway ARP Success

DHCP Bind Failure

DHCP INIT Failure

DHCP INFORM Failure

DHCP NAK

Disassociation

DNS Failure

DNS OK

DNS Recovery

Fast BSS Assoc Failure

Fast BSS Assoc Success

Fast Roaming Failure 802.11R

Fast Roaming Failure OKC

Fast Roaming 802.11R

Fast Roaming OKC

HTTP Redirection Processed

Impacted Traffic Flow

Invalid IP

IP Assigned

MAC Authentication Failure

MAC Authentication Success

Reassociation

WxLAN Guest Authorization Lookup Failure

Explore Analytics

Analyze and explore network data across multiple dimensions

Count or list wireless clients

Count clients

How many clients

List clients

View a list of devices

Clients in a site

List clients in site Headquarters

How many clients seen in site "Store 003-a"

Clients on an AP, SSID, or VLAN

How many clients are connected to SSID Guest

List clients on SSID "Corp-01 a"

Count clients connected to WLAN Hotel5G

Count clients associated with AP 5c:5b:30:0e:b3:9d

How many clients are on AP "3rd Floor Breakroom"

List devices on VLAN 12

Narrow down by device type

Count clients of type iPhone

List clients with type iPhone and model X

List clients with OS Nougat

How many clients have operating system "High Sierra"

Group clients by metric

Count devices by model

Group clients by SSID

How many clients are there per AP

Rank metrics by client count

Rank sites by client count

Rank SSIDs by device count

Rank APs by number of devices

Device types ranked by number of clients

Multiple filters

List clients on SSID Corp and AP 0e:b3:9d

How many clients in site "Store 003a" were on VLAN 12

Count devices per WLAN with model X

Rank operating systems by client count for device type iPhone

Grouping/Ranking metrics

AP or access point

model

OS or operating system

site

SSID or WLAN

type or device type

VLAN

Device types

Galaxy

iPad

iPhone

Mac

...

Device models

6, 6s, 7, X, SE, ... (iPhones)

S5, S6, S7, ... (Galaxy phones)

MBP, MBA, ... (Macs)

Device operating systems

10.3.3, 11.2.5, ... (iOS)

El Capitan, Sierra, ... (Mac OS)

Nougat, Marshmallow, ... (Android)

More Capabilities

Discover more ways Marvis can help

Locate clients, APs, and sites

Where is 5c:00:ab

Find AP hallway-23

Location of Store-44312